Question: We recently had a 600-square-foot concrete patio installed at our home. The concrete was colored and our contractor used what he called a “seamless stone texture mat” to stamp the concrete. It has been finished for a few days and our concern is that we can see many of the edges of the stamping tools and the concrete surface looks like a checkerboard. We also are concerned about many areas where the surface has no texture and we can see trowel marks. Also, do you think that the saw cut lines I’ll be adding will attract the eye to these spots if I cut right on them?
This question reminds me of a quote that is painted in large letters on the lobby wall at the headquarters of Groninger Concrete, in Colorado Springs, Colo. It is a variation of a famous quote that has been used in aviation since the early 1930s. It has stuck with me since I first saw it some 13 years ago: “Concrete construction in itself is not inherently dangerous, but to an even greater degree than the other trades, it is terribly unforgiving of any carelessness, incapacity or neglect.” (The quote is attributed to Doug Groninger Sr.)
Concrete is unforgiving. Surface defects and poor workmanship issues on stamped and textured concrete are difficult to repair, and in many cases there are no viable repair options.
In this scenario, the installers attempted to stamp 600 square feet of concrete with small 4-by-4 texture skins. They also did not overlap their edges to feather out the seams created by the tools. These two factors created a checkerboard pattern, with many edges lacking texture.
Lastly, the installer did not provide any control joints, leaving the homeowner to research the issue online and hire a third party to come in and make saw cuts to help break up the patio, draw attention away from the checkerboard pattern and provide the control joints that were missing.
The saw cuts did help. In addition, color highlighting and antiquing methods (stains, tints, color washes, and tinted sealers) will provide additional camouflage to hide some of the poorly finished areas. Another method I have seen successfully used in these situations is to grout or caulk the saw cuts a contrasting color to further draw your eyes away from the imperfections.
In extreme cases a thin microtopping layer can be applied and textured to cover areas where the original texture is missing or poor finishing has left surface blemishes. However, using the microtopping option to spot-treat areas can prove challenging when trying to make the topping blend in with the surrounding areas or assure proper adhesion for a long-term repair. I always recommend sampling and testing any repair methods before attempting the entire project.
Short of these repair methods, doing nothing or removal and replacement are the other options.
The issues described above are unfortunately only a small part of a much bigger issue. Surprisingly, after so many years, I still receive what I consider to be far too many of these types of complaints. While I am not naïve in thinking stamped concrete can be completely problem-free, I can and do expect that those promoting themselves as professional stamped concrete installers (anyone installing stamped concrete for hire) has the training and expertise to avoid what I consider to be unacceptable mistakes.
The types of surface issues and blemishes addressed in the email above from a homeowner are 100 percent avoidable and no one’s fault other than that of the installer. Problems with color, cracking, curing and sealing often occur because of conditions or variables that are either not known or are out of the control of the installer. Issues such as poor stamping technique, on the other hand, are nothing more than poorly trained installers damaging more than their reputation.
What most installers don’t ever get a chance to see is how one small poorly installed patio sets off a chain of events that negatively affects the industry as a whole. Those of us who make our living by marketing and promoting decorative concrete products and services on a national level have seen firsthand what this has done to the industry. A poor job, such as the one described above, changes the perception of stamped concrete in the minds of these homeowners. They paid a premium for colored and stamped concrete, were obviously looking forward to a value-added textured patio, and instead were disappointed enough to research the problem, find me, and write me an email. They ended up paying extra for control joints (which should have been part of the original scope of work) and overall are disappointed with what they received. I can almost guarantee you that the homeowners who wrote the email above have moved from being pro-stamped concrete to anti- or at best on the fence about stamped concrete.
When we get good service and quality we expect it and tend to make little mention of it. When we get bad service we make it our business to let as many people as we can know about how we have been wronged and how bad it was. Instead of future conversations by our homeowners being about their amazing stamped concrete patio, I imagine conversations revolving around how the homeowners saved their stamped patio by paying a third party to come in and make saw cuts that, along with strategically placed patio furniture, hide the imperfections created by their less-than-competent installer. All of those people who hear this will now think twice, if at all, about using stamped concrete on their next hardscapes or concrete project.
What I often hear as a response is, “So what’s the big deal Chris? This is only one job.” Sure, but for an industry that still relies heavily on neighbor-to-neighbor referrals for work, bad word of mouth is everything!
And the truth is that if it really were just one job here and there it would not matter, but it’s not. It’s hundreds of these types of jobs installed every year in your town or city that are slowly eroding confidence in the product. Add in the number of people who hear or see only the negative side, multiply that by the last 10 years, and you start to get the picture. I know of entire communities that will no longer use stamped concrete because of poorly installed work completed by one company over a three-year period in the early 1990s. It’s 2013 and there is still very little if any stamped concrete installed in that area.
The saddest part of this story is that this scenario is totally avoidable. The process of stamping concrete is well-documented and there are dozens of product manufacturers and independent consulting companies that offer training and education on the basics. In today’s world there is no reason these types of workmanship and finishing issues should be occurring. I strongly believe in diversification, and today’s turbulent economy demands most concrete flatwork installers offer multiple concrete options to survive, but being a diversified company does not mean producing substandard work.
Stamped concrete no longer seems to carry the high-end specialty tag it once did, and most residential flatwork installers offer stamped work as part of their portfolio. However, the importance of quality installation, properly trained staff, and just plain knowing what you are doing hasn’t gone away. The next time you see a poor stamped concrete job, take a second and think about how that job impacts the market as a whole.