Tag: Customer Service

How an Experienced Concrete Contractor Explains Color Options to Customers

I love color. Bright, vibrant, fun colors that pop. Deep, rich tones that soothe. Soft, gentle tones with minimal contrast. Thinking about color always leads to texture, mottling, layering, variegation or marbling. I cannot think of one instance when I would want a paintlike solid color on one of my projects. To me, color and depth go hand in hand.

Knowing When and Why to Say No to Clients

At first, everything seemed perfect as my salesman and I finished setting up our booth for the annual home design and remodeling show in Visalia, Calif. Our exhibit location was ideal, our stamp and stain samples strategically located. The weekend crowd was near maximum capacity and everything seemed ripe for booking plenty of new accounts.

Successful Contractors Offer Good Customer Service

Turning a profit in today’s construction industry is no accident. This is why it is essential — now more than ever — to practice the strong fundamentals that every successful business is built on. I witnessed a perfect example of such a business this fall and it made me rethink my effort as a decorative concrete professional.

Controlling Customers’ Reactions to Reactive Stains

Expectations of what a floor should look like will vary from client to client. A client’s views will be shaped by other stained floors seen in person or in photographs. Although all of these things can affect a client’s expectations, the greatest influence on their flooring decision should come from the concrete professional.