Makita Introduces New Direct Repair Service

Direct Repair Service by MakitaMakita U.S.A., Inc. is an innovation leader in power tools, outdoor power equipment, pneumatics, cleaning solutions and accessories. The company is expanding service and repair options for Makita tool users with the new Direct Repair Online Service. Direct Repair gives users free “roundtrip” shipping to and from a Makita Factory Service Center. And it all comes with easy online access to repair status notifications.

Free Labor Offer Marks Launch of Direct Repair Online Program

To celebrate the release of Direct Repair, Makita will offer free labor on all tool repairs in Makita Factory Service Centers, October 15, 2021 through November 30, 2021. The Direct Repair Online Program offers free roundtrip shipping, so during this free labor offer users will pay only for replacement parts, where applicable.

New Online App Provides More Convenience

The Direct Repair Online Program is powered by a new online app, a 24/7 solution for users to process a repair request and print a shipping label, all online at Once packaged with a custom printed label, users can drop-off the tool at one of over 6,300 FedEx Ship Centers nationwide for delivery to a Makita Factory Service Center. With 24/7 access, users can check back online any time for status updates. Upon repair completion, the Service Center then ships the repaired tool back to the user.

Faster Turnaround, Less Downtime

Direct Repair Online Service is an improvement on an already high standard of Makita tool service and repair. Makita Factory Service Center technicians repair all Makita tools with genuine parts. They also complete most repairs within 3 days of receipt for minimal downtime.

After-Market Service: A Constant Point-of-Focus

“After-market service has been a point of focus since the company was founded,” said Mark Cox, national service manager, Makita U.S.A., Inc. “Direct Repair provides our customers with easy access to Makita Factory Service Centers for fast and efficient service. Makita’s industry-leading turn time on repairs coupled with no cost direct shipping ensures tools are quickly back on the job with minimal downtime and expense.”

To view the new Direct Repair app, go to

About Makita

Makita is a worldwide manufacturer of industrial power tools, pneumatics and power equipment. The company also offers a wide range of industrial accessories. Makita U.S.A., Inc. is located in La Mirada, California, and operates an extensive distribution network throughout the U.S.A. With 50 years in the United States and over 100 years worldwide, Makita utilizes experience and expertise to manufacture best-in-class solutions. For more information about Makita U.S.A., either call (800)4-MAKITA or visit You can also find Makita on Instagram, YouTube, Facebook, and Twitter @makitatools

Got more questions about your project?

  • Drop files here or
    Accepted file types: jpeg, jpg, gif, png, pdf, Max. file size: 50 MB.
      Allowed formats: jpeg, jpg, gif, png, pdf
    • How would you like us to respond?

    • Note: Some questions will be published anonymously with their answers at the end of this story to share with other readers.