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Expectation Management Should Be Part of Conversation with Customers

Have you ever been in the process of completing or had just completed what to you was an amazing architectural concrete project only to be told by your client:
“It’s not what I was expecting.”
“Meh! It looks kind of ‘blah.’ I thought the color would ‘pop’ more.”
“I don’t like it.”

CIM announces donation by Mack and McNeilus for annual auction at World of Concrete

The Concrete Industry Management (CIM) program – a business intensive program that awards students with a four-year Bachelor of Science degree in Concrete Industry Management – recently announced that the signature item for their annual auction at World of Concrete is a Mack Granite Axle Forward model mounted with a McNeilus 11-cubic-yard Bridgemaster concrete transit mixer, donated by Mack Trucks, Inc. and McNeilus Co., a division of Oshkosh Truck.