Paul Raines is a service-oriented professional with technical know-how. He also has problem-solving abilities and organizational skills to ensure the highest levels of customer satisfaction. Raines has factory training and has proper certifcation to inspect, service and repair all makes and models of Vacuworx lifting equipment. He has also been strategically deployed north of San Antoni. This comes as Vacuworx anticipates current and future needs tied to growth potential in South and West Texas and throughout the Gulf Coast region.
Raines’ new role revolves around first-call resolution as he responds to service inquiries. He also provides front-line support to Vacuworx customers calling in over the phone. He operates in both the oil and gas pipeline and construction-related fields. His primary duties include troubleshooting and resolving any service-related issues in a time-sensitive manner. At the same time, he performs safety checks and calibrating equipment for optimal performance.
In the beginning
Raines started his career with Vacuworx in 2007. He then worked four years in the machine shop helping develop a plug-and-play wiring harness allowing for quicker coupling with host equipment. From there, Vacuworx deployed him to take service calls in the field and later back in the shop as his range of responsibilities grew. For the past two years, his focus has been on managing new assemblies of Vacuworx lifting systems. This ranges from the heavy-duty RC Series to the compact and versatile PS 1 and SL 2.
“This position will allow us to answer more service calls in an even shorter amount of time,” said Justin Hendricks, General Manager. “The amount of time it takes for a technician to reach the job site will be decreased exponentially. In turn, we are creating more positive experiences to develop lasting relationships with customers who have zero room for any downtime.”
“By increasing our overall mobility, we can be more responsive to our customers in Texas, the Permian Basin and throughout the Gulf Coast region,” said Randy Hayes. Hayes is the Vice President of Business Development and Strategic Accounts. “It is all part of our aim to offer a world-class experience. Having a local presence from a service perspective is a definite competitive advantage.”
Vacuworx began in 1999 in Tulsa, Oklahoma. The company engineers and manufactures innovative heavy-duty material handling attachments for the oil and gas, water and sewer. Vacuworx also engineers and manufactures attachments for highway and heavy construction, concrete construction, landscaping and manufacturing industries worldwide. Vacuworx maintains a global inventory of new and used equipment available for purchase or rental. Parts, service and technical support are available 24/7/365 for installation, training, repairs and also troubleshooting.