Distributors gather for breakfast discussion
In the wee hours of the morning after St. Patrick's Day, a group of about 40 met over breakfast to listen to a panel discussion about selling decorative concrete materials in stores. The Early Bird Distributor's Breakfast was part of the Concrete Decor Show & Decorative Concrete Spring Training.
Retail consultant Nicholas Cichielo of NRC Advisors LLC led the panel, which consisted of Bart Sacco of Decorative Concrete Tools & Supply, a Throop, Pa., store, Doug Bannister, decorative concrete veteran and founder of Oklahoma City's The Stamp Store, and consultant Jim Rohrer, of The Loyalty Partners.
Sacco and Bannister both emphasized the reality that decorative concrete is a unique skill set, unlike any other, and that both store owners and their customers have to grasp this concept to succeed.
Businesspeople coming out of a traditional concrete background or a retail background need to hook up with people experienced in the field of decorative concrete to make decorative concrete retailing work, Bannister said "It takes a number of different skill sets to succeed in this business."
"We get a number of suppliers who really don't understand the fundamentals of the products themselves," Sacco said.
The panel emphasized the importance of training staff. "We have our staff go through training, as many training programs as possible," Bannister said.
Sacco said store owners have to know enough about decorative concrete to tell professionals what they're doing wrong. He remembered a series of calls he had received over time about troubled jobs. Sacco traced the problems back to one employee who was taking bad form from one contractor to another. "He didn't understand the need to let concrete dry before applying something, and when he did apply, he would apply 100 times too thick," Sacco said. "I explained what the fellow was doing wrong to his current employer. We'll see where the future lies with that individual."
The other two panelists offered general retail advice. Cichielo said there were several things independent retailers could do to respond to what is traditionally considered their toughest competition, big chains. "You have to study the competition," he said. "You have to pay attention to so-called football items," flashy sale items that "make the whole store look different."
Rohrer listed three points that store owners in general could do to boost their position: be good at what you do, foster ongoing and effective communication with your customers, and be unique.
The Concrete Decor Show & Decorative Concrete Spring Training runs through Friday.

















